Privacy Policy for Vitrea Sparkle
Vitrea Sparkle is committed to protecting the privacy and security of the personal data we process. This Privacy Policy describes how we collect, use, disclose, and protect the information gathered through our site and in the course of providing our specialized cleaning services for ceramics and glass.
1. Information We Collect
We collect various types of information in connection with the services we provide, which include professional cleaning of architectural glass facades, intricate ceramic art restoration and cleaning, routine maintenance for glass partitions and balustrades, deep cleaning of mosaic and tiled surfaces, scratch removal and polishing for glass, and protective coating application for ceramic and glass surfaces.
- Personal Identification Information: This includes your name, company name, address, email address, phone number, and any other contact details you provide when you inquire about our services, request a quote, or engage us for a project. This data is essential for communication and formalizing service agreements.
- Service-Related Information: Details about the specific services you require, property details (e.g., type of glass, ceramic material, size of area), project specifications, access requirements, and scheduling preferences. This information is crucial for delivering tailored and effective cleaning solutions.
- Payment Information: For invoicing and payment processing, we collect necessary financial details. This might include bank account information for direct transfers or credit card details if processed directly (though we primarily rely on secure third-party payment processors for card payments).
- Technical Data: When you visit our online platform, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referral sources, pages visited, and geographical location. This helps us understand how our site is used and to improve your browsing experience.
- Communications: Records of communications, including emails, phone calls, and any other interactions you have with us, are kept to maintain customer service standards and for dispute resolution.
2. How We Use Your Information
The information we collect is used to operate our business and provide you with superior cleaning and restoration services:
- Service Delivery: To fulfill our contractual obligations, including scheduling, executing, and managing cleaning projects and protective coating applications.
- Communication: To respond to your inquiries, provide quotes, send service updates, and address any concerns you may have.
- Billing and Payments: To process payments for services rendered and manage billing inquiries.
- Marketing and Promotions: With your consent, we may send you information about new services, special offers, or other updates from Vitrea Sparkle that we believe may be of interest to you. You can opt out of these communications at any time.
- Website Improvement: To analyze trends, administer our online platform, track user movements, and gather broad demographic information for aggregate use. This helps us optimize our site’s functionality and user experience.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
3. Legal Basis for Processing (GDPR Compliance)
Vitrea Sparkle processes your personal data only when we have a lawful basis to do so. These bases include:
- Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., providing a quote, delivering cleaning services).
- Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Vitrea Sparkle or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (e.g., improving our services, preventing fraud, direct marketing where permitted by law).
- Consent: Where you have given explicit consent for the processing of your personal data for one or more specific purposes (e.g., for direct marketing communications). You have the right to withdraw your consent at any time.
- Legal Obligation: Processing is necessary for compliance with a legal obligation to which Vitrea Sparkle is subject.
4. Sharing and Disclosure of Information
Vitrea Sparkle does not sell, rent, or trade your personal data to third parties. We may share your information under the following circumstances:
- Service Providers: We may share your data with trusted third-party service providers who assist us in operating our business and providing our services (e.g., IT support, payment processors, logistics partners). These providers are contractually obligated to protect your data and only use it for the purposes for which it was disclosed.
- Legal Requirements: If required by law, court order, or governmental regulation, we may disclose your personal data.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
6. Your Data Protection Rights
Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you have certain rights concerning your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure ( "Right to be Forgotten"): You have the right to request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request in accordance with applicable data protection laws.
7. Security of Your Data
Vitrea Sparkle implements appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. We regularly review our security procedures to consider new technologies and methods. Despite our efforts, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
8. Third-Party Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Changes to This Privacy Policy
Vitrea Sparkle may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact us:
Vitrea Sparkle
89 Amoy Street, Unit 04-03
Singapore, Central Region, 069898
Singapore